General questions
Q: Where are you based and can I visit?
We’re based in the heart of Manchester.
At the moment, we operate as an online-only store to keep things efficient and our prices sharp. This means we don't have a physical shop for browsing just yet, but it does mean your favourites are delivered straight to your door at great value.
Q: Can I collect my order in person?
To keep our warehouse running smoothly and ensure orders are dispatched as quickly as possible, we don’t currently offer a collection service.
Q: Is there a minimum order amount?
Yes, our minimum order is £20.
Q: How do I get Free Delivery?
- Manchester local delivery for the following postcodes: Free on orders over £20.
(M5, M6, M7, M16, M17, M20, M21, M22, M23, M27, M28, M30, M32, M33, M41, M44, M50, WA14, WA15) - Mainland UK: Free on orders over £35.
Q: Do you ship internationally?
Currently, we only deliver within the Mainland UK.
National Delivery (Mainland UK)
Q: Do you deliver to my area?
We deliver to most addresses across Mainland UK.
Please note: we are currently unable to deliver to Northern Ireland, Scottish Highlands and Islands or remote islands. If you're unsure, please Contact us.
Q: What are your delivery options and costs?
Standard Delivery & InPost Locker:
- Orders £20 – £34.99: £2.99
- Orders over £35: Free
Next Day Delivery:
- Additional £1.99
For full details, please visit our Delivery page.
Q: Who handles national deliveries?
We work with trusted couriers including Royal Mail, DPD and Fedex to ensure your order arrives safely and on time.
All deliveries come with a tracking number, so you can follow your parcel from dispatch to delivery.
We also offer delivery to InPost lockers for convenient collection.
Q: How long will my order take to arrive?
Processing time: 1–2 business days
Standard delivery: 2–5 business days after dispatch
Next Day Delivery: 1 business day after dispatch
Q: Can I add delivery instructions?
Yes, please include any delivery instructions in the order notes at checkout.
Q: How do I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can use this to track your parcel via the courier’s website.
Q: What if I miss my delivery?
The courier will usually leave a notification with redelivery or collection options.
You can also manage your delivery using the tracking link provided on the courier’s website.
Local Delivery (Part of Manchester, Salford and Trafford)
Q: Which local areas do you cover?
We offer fast, reliable and convenient local delivery across Manchester, Salford and Trafford, currently covering the following postcode areas:
M5, M6, M7, M16, M17, M20, M21, M22, M23, M27, M28, M30, M32, M33, M41, M44, M50, WA14, WA15
Eligible postcodes will be recognised automatically at checkout.
Q: What are the local delivery costs?
Local delivery is free on all orders over £20 (our minimum order value).
Q: How does local delivery work?
Once you’ve placed your order, you'll receive an order confirmation.
We’ll prepare your order and arrange delivery within 2 working days, and notify you of your delivery slot via email or SMS.
Q: Do I need to be at home?
We can deliver to you, a household member, or leave your order in a safe place (e.g. porch) or with a neighbour if requested.
Please include any delivery instructions at checkout to help us deliver your order safely and conveniently.
Q: What are the delivery times?
- Monday – Friday: 10am – 8pm
- Saturday – Sunday: 10am – 4pm
We’ll confirm your estimated delivery window by email or SMS once your order is ready.
Q: Can I request a specific delivery time?
We’ll do our best to accommodate your preferred delivery time.
Please include your request within our delivery hours in the order notes at checkout.
Q: What if I miss my delivery?
We’ll contact you to rearrange delivery. Additional charges may apply for repeated redelivery attempts.
Orders & Payments
Q: Can I send an order as a gift?
Yes, our snacks, drinks, and noodles make great gifts! A curated box of global treats chosen by you is a simple way to send a surprise or a thoughtful gift to someone special.
We don’t include paper invoices or any price information in our parcels, so the recipient will only see the treats.
You can also add a personalised message in the order notes at checkout, and we’ll include it for you.
Q: Can I order multiple items to ship to different addresses?
Each order can be shipped to one address only.
If you’d like to send items to multiple locations, please place separate orders.
Q: How will I know if my order is confirmed?
You’ll receive an order confirmation email shortly after placing your order.
If you don’t see it within a few minutes, please check your spam or junk folder.
If you still haven’t received it after 24 hours, please contact us.
Q: Can I change or cancel my order?
Please review your basket carefully before placing your order.
If your order has not yet been dispatched, we may be able to change or cancel it. Please contact us as soon as possible with your order number.
Once your order has been dispatched, we’re unable to make changes or cancellations.
Q: Can I change my delivery address after placing an order?
If you need to update your delivery address, please contact us as soon as possible with your order number.
For national delivery, once your order has been handed over to our third-party courier, we cannot guarantee that changes can be made. Please note that any additional delivery costs resulting from an address change may be charged.
Q: What payment methods do you accept?
We accept major debit and credit cards (Visa, Mastercard), PayPal, and other secure payment methods shown at checkout.
Q: Is my payment secure?
Yes, your transaction is protected with advanced security measures to keep your information confidential. All payments are processed securely through trusted payment providers. We do not store your card details.
Returns & Refunds
Q: What is your returns policy?
If you’d like to return an item, please contact us within 14 days of delivery. We’ll provide you with clear return instructions and the address to send your item to.
To be eligible for a return, items must be unused, unopened, and in their original packaging. Please note that return postage costs are your responsibility, unless the item is faulty or incorrect.
For full details, please see our Return & Refund Policy.
Q: What should I do if an item is damaged, missing, or incorrect?
We’re sorry to hear that and apologise for any inconvenience caused.
Please contact us within 24 hours of receiving your order, including:
- Your order number
- Photos of the item(s)
This allows us to investigate quickly with our warehouse and courier. We’ll resolve the issue as promptly as possible.
Q: What if I’m not happy with my purchase or service?
We want every customer to have a great experience with Simply Daily.
We value your feedback. If something isn’t quite right, please contact us directly and we’ll do our best to resolve it as quickly as possible.
Your satisfaction truly matters to us, and we’re here to help.
Member Rewards & Promotions
Q: Where do I enter my discount code?
You can enter your discount code (such as your welcome offer) at the final stage of checkout.
Simply type your code into the “Discount code” box and click “Apply” before completing your payment.
Please note: only one discount code can be used per order.
Q: How do I join your member rewards scheme?
It’s simple and completely free to join.
If you're new to Simply Daily, please click “Join/ Sign in” on our Member Rewards page to open the Simply Daily Rewards Panel and click “Join now”. Enter your email address to create your account and verify your email address to complete the setup.
If you already have a Simply Daily account, you’ll automatically be enrolled in Simply Daily Rewards. Simply sign in to view your points, rewards and available benefits.
You’ll receive 100 welcome points automatically when your rewards account is activated.
Please visit our Member Rewards page for full details.
Q: How does the rewards scheme work?
You’ll earn points every time you shop with us. These points can be redeemed for discounts on future orders.
Please visit our Member Rewards page for full details.
Q: Do my points expire?
No, your points never expire. You can save them for a bigger treat or use them anytime for a little discount on your everyday favourites.
Please visit our Member Rewards page for full details.
Q: How do I redeem my points for a discount?
Once you’ve earned enough points, open the Rewards panel on Member Rewards page and select “Ways to redeem”.
You can then exchange your points for a discount code to use at checkout.
Please visit our Member Rewards page for full details.
Q: Can I use my rewards with other discount codes?
Only one discount or reward code can be applied per order.
Accounts
Q: How do I create an account?
Click the account icon (the person symbol next to the search bar) at the top of our website, then select “Create account”.
Enter your email address and fill in your details. You’ll then receive a confirmation email to complete your registration.
Please note: creating a website account will automatically enrol you in Simply Daily Rewards. It is free to join, and you can start earning points every time you shop.
Please visit our Member Rewards page for full details.
Q: I haven’t received my verification code for sign-up or login. What should I do?
Please check your spam or junk folder first, as the verification email may have been filtered there. If you find it, mark the email as “Not spam” or add us to your safe senders so future emails are more likely to arrive directly in your inbox.
If you still can’t find it, check that you entered the correct email address and try requesting a new code. Please allow a few minutes for the email to arrive.
If you continue to have trouble, please contact us and we’ll be happy to help.
Q: How do I update my account details or address?
Log in to your account and go to “Profile” to update your information at any time.
Important: If you want to change the delivery address after placing the order, please contact us directly as soon as possible, as updating your account profile won't change an active delivery.
Q: Do I need an account to place an order?
No, you’re welcome to check out as a guest. However, we recommend creating an account so you can easily view your orders, save your details for faster checkout next time, and access exclusive offers.
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