Return and Refund Policy

Last updated: August 10, 2026

We’d like you to be happy with everything you buy from us. But if you change your mind, here’s what you need to know:

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to return your order and request a return. 

To be eligible for a refund, your items must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

In addition, for Snack Boxes & Gifts, all items contained in the box must be returned together, as each box is sold as a single complete product. Individual items cannot be returned separately or exchanged for other products or flavours.

To start a return, please contact us at info@simplydaily.co.uk. We aim to respond within 1 business day. We will let you know how and where to send your package.

If your return is accepted, you are responsible for return postage unless the item is defective, damaged or incorrect, or we have agreed in writing to cover return costs.

We recommend using a tracked delivery service as we cannot be responsible for items lost in transit.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@simplydaily.co.uk. 

Damages, incorrect orders, missing items and issues
Please inspect your order upon receipt and contact us immediately if any items are defective, damaged, incorrect, or missing. We apologise for any inconvenience this may cause and will do our best to resolve the issue promptly.

To help us resolve the issue quickly, please contact us within 24 hours of receiving your order. We may request a photo of the item(s) in question. Depending on the situation, we will offer a replacement or refund. Failure to report within this timeframe may limit our ability to provide a replacement or refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 14 business days have passed since we’ve approved your return, please contact us at info@simplydaily.co.uk.

This policy is in addition to, and does not affect, any statutory rights to which you may be entitled as a consumer. Please ensure you also check our Terms and Conditions for full details.


Not happy with your purchase or service?

We want every customer to have a great experience with Simply Daily.

We value your feedback. If something isn’t quite right, please contact us directly and we’ll do our best to resolve it as quickly as possible.

Your satisfaction truly matters to us, and we’re here to help.